At HomeHavenRug, we are committed to protecting your personal data and ensuring a transparent international shopping experience. Below you will find details on how we handle your privacy, as well as crucial information regarding international shipping, customs, and taxes.
1. Customs, Duties, and Import Taxes
Buyer’s Responsibility: Buyers are responsible for any customs duties, import fees, or local taxes that may apply upon the shipment’s arrival in your country (such as the US, UK, or EU). These charges are determined by your local government and are not included in our product price or shipping costs.
Customs Delays: While we ensure timely dispatch of your hand-tufted rugs, HomeHavenRug is not responsible for any unexpected delays caused by customs clearance procedures or international transit inspections.
2. Privacy Policy: Personal Data We Collect
To fulfill your order and provide seamless customer service, we collect certain information that you provide during checkout, which may include:
Your Name
Shipping and Billing Address
Email Address
Phone Number/WhatsApp Number
Details of the product (rug dimensions, color, etc.) that you ordered.
3. How We Use Your Information
We use your personal data securely and strictly for the following business purposes:
To process, craft, and fulfill your order.
To coordinate with trusted international courier services (like FedEx, DHL, or UPS) for secure home delivery.
To communicate with you regarding order updates or support queries.
To comply with any legal or tax obligations (such as generating invoices for export regulations).
4. Data Retention & Third-Party Sharing
No Marketing Spam: We do NOT sell, rent, or use your personal information for unsolicited promotional messages or share it with unauthorized third parties.
Trusted Partners: Your data is only shared with essential third-party platforms (like your chosen payment processor, e.g., Stripe/PayPal, and shipping partners) to execute your transaction and delivery successfully.
We retain your personal information only for as long as necessary to provide you with our services and fulfill tax or bookkeeping records.
Contact Information
If you have any questions regarding your personal data protection or need detailed clarification on customs estimates before purchasing your rug, please reach out to us:
Email Support: therugservice@gmail.com
WhatsApp Business: +91 95557-58691